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Connecting to PaperThin Support

The Integrated Support module expedites CommonSpot issue reporting and resolution by enabling you to connect to the PaperThin Support organization directly through the Admin interface.

Please check with your network administrator to see if a connection is possible.

If you have questions or experience problems with this feature, please contact the PaperThin Support Team at 617-471-4440, option 3, or email us at

Submitting a request through Integrated Support initiates an automatic connection to If your environment does not support this option or a connection is temporarily unavailable, you can still create incidents through the Integrated Support option, then access the PaperThin Support site for Manually Submitting Issues.


Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of (requires login).

For technical support: