Contact MU only for D2L Enrollment questions or login issues
For all other D2L questions, contact the D2L Helpdesk
- Submit your question to the D2L helpdesk via the "Help-Support Widget" once logged in to D2L
- Email D2L at helpdesk@Desire2Learn.com
- Call 1-866-833-4350.
You may search the list by entering keywords in the search box below.
| Question | Problem Type | User Type |
|---|---|---|
| Preventing Completed Quiz Display
Can students see completed quizzes? Or, how can I prevent students from seeing Quiz answers after they take a Quiz? |
Quizzes | Faculty/Staff |
| Composing Discussion Message with Safari
I am using Safari and I am trying to compose a new Discussion message but nothing is happening. |
Discussions | Student,Faculty/Staff |
| Problem viewing discussion messages
Why can't I see my discussion messages? When I log onto my course my 'Updates' Widget (window) shows that I have new messages but when I click on the 'New Messages' link I have no new messages. |
Discussions | Student |
| Delete a Grade Item
How do I delete a grade item? |
Grades | Faculty/Staff |
| Can't View Course
Why can't I see a course in D2L? |
Viewing Courses/Content | Student |
| Deleting/Changing Dropbox File
How do I delete a file in the Dropbox? |
Dropbox | Student |
| Dropbox/Upload Assignments
How do I upload assignments into the Dropbox? |
Dropbox | Student |
| Adding Bonus or Extra Credit to Gradebook
How can I add bonus or extra credit to the Gradebook? |
Grades | Faculty/Staff |
| Posting or Answering Discussion questions (Grid Style View)
How do I post questions onto the discussion board? |
Discussions | Student |
| Adding a URL to a discussion post
How do I add a web site link (URL) to a discussion post? |
Discussions | Student,Faculty/Staff |
| Disconnected During Quiz
When I take a quiz why does my Internet connection get disconnected (ISP timing out)? |
Quizzes | Student,Faculty/Staff |
| Gradebook Items Don't Display For Each Dropbox Folder
Why don't all gradebook items display for each Dropbox Folder? |
Grades | Faculty/Staff |
| Blank Grade Item Columns
Why do I see blank grade item columns? Have my students grades been deleted? |
Grades | Faculty/Staff |
| Randomize Quiz Questions
Can I randomize Quiz questions? I would like to have questions randomly selected from a group of questions so no two quizzes will be alike. |
Quizzes | Faculty/Staff |
| Add Desire2Learn to Safe Sender List
How do I stop my emails from Desire2Learn from going into my junk email folder? |
Student,Faculty/Staff | |
| Grade item shows 0%
Why does a grade item show points correctly, yet the percentage says 0%? |
Grades | Faculty/Staff |
| Automatically Grade Quizzes
How can I have Quizzes grade automatically? Students have taken the Quiz but the score is not recorded in Grades. |
Grades | Faculty/Staff |
| Creating Grade Items
How do I create Grade Items? |
Grades | Faculty/Staff |
| Posting or Answering Discussion questions (Reading Style View)
How do I post questions onto the discussion board? |
Discussions | Student |
| Drop Grade Item
How do I drop a student's lowest Quiz grade (or assignment grade)? |
Grades | Faculty/Staff |
| Journals
Why can't I see student journal entries? |
Other/Misc. | Faculty/Staff |
| Slowness
Could this be a server or bandwidth problem? |
Other/Misc. | Student,Faculty/Staff |
| Security Warning in Internet Explorer
When I click on a link a Security Warning message pop ups. What should I do? |
Browser | Student,Faculty/Staff |
| Copying into Desire2Learn from Word
Desire2learn is not letting me copy and paste from Word. I don't want to retype everything and I don't want it as an attachment. |
Content | Student,Faculty/Staff |
| Composing Discussion - Problems with Text Box in IE 9
Why can't I type in the discussion text box or other text box area in IE9? |
Browser | Student,Faculty/Staff |
| Can't See Final Grades
Why can't students see their final grades? |
Grades | Faculty/Staff |
| Inserting the Syllabus
Where is a good place to insert a syllabus in the platform? |
Content | Faculty/Staff |
| Adding and Dropping Students from a Course
How do I add/drop a student to my course? |
Enrollment | Faculty/Staff |
| Allow File Download in Internet Explorer
Internet Explorer has blocked me from downloading files. How do I fix this? |
Browser | Student,Faculty/Staff |
| View User Progress
How can I see how often a student is participating? |
Classlist | Faculty/Staff |
| Grade Categories
How do I set up Grade Categories? |
Grades | Faculty/Staff |
| Adding a URL to a NEW Discussion Forum or Topic
How do I add a web site link (URL) to a new discussion forum or topic? |
Discussions | Faculty/Staff |
| Log in Information
I forgot my password. |
Other/Misc. | Student,Faculty/Staff |
| Clearing the Cache in an internet browser
How do I clear the cache in my internet browser? |
Browser | Student,Faculty/Staff |
| Making Courses Active for Student Access
How do I make my courses available for students to view in D2L? |
Courses | Faculty/Staff |
| Importing a Course Cartridge
How do I import a course cartridge/blackboard archive zip file? |
Course Import | Faculty/Staff |
| Computer Specifications & Recommendations
What operating systems/web browsers do you recommend? |
Other/Misc. | Student,Faculty/Staff |
| Deleting Discussion Board Forums or Topics
How do I delete discussion board topics; and how do I delete discussion board sub topics under a single main forum? |
Discussions | Faculty/Staff |
| Release Quiz Details Later
How do I show quiz details after everyone has taken the quiz? |
Quizzes | Faculty/Staff |
| Discussion Assessment - Auto Calc
How does auto calc discussion score work? |
Discussions | Faculty/Staff |
| Grading Discussion Forums
Do you know of a way to pull up all the student discussion posts in a single page for grading? |
Discussions | Faculty/Staff |
| Reset Quiz Attempt
How do I reset a student's quiz attempt? |
Quizzes | Faculty/Staff |
| Submission Confirmation for Dropbox
Do students receive a receipt when they submit a document to the dropbox? |
Dropbox | Student,Faculty/Staff |
| Respondus Lockdown Browser
What is the Respondus Lockdown Browser? |
Respondus Tools | Faculty/Staff |
| Campus Pack by Learning Objects – Journal, Blogs, Podcasts, or Wikis
Are there journals, blogs, podcasts or wikis in D2L? |
Content | Faculty/Staff |
| Accessing Quiz Details (if released later)
How to I see the results of my quiz if they are not released immediately? |
Quizzes | Student |
| Chat Session Archives
How do I view a previouw chat session? |
Communication Tools | Student,Faculty/Staff |
| Course or Section Combines
Can we combine courses? |
Classlist | Faculty/Staff |
| Adding MP3 Files
How can you add MP3 files that will play without downloading software |
Content | Faculty/Staff |
| Turnitin/D2L Settings
Can I ignore quotations and/or bibliographic material for an entire assignment? |
Other/Misc. | Faculty/Staff |
| Respondus Lockdown Browser
What is the Respondus Lockdown Browser? |
Respondus Tools | Student |
| Changing the Nav Bars
How do I change what my students can see on the navigation bars? |
Navigation Bars | Faculty/Staff |
| My Courses List
Can I control "My Courses" list? |
Other/Misc. | Faculty/Staff |
| Creating Forums and Topics
My students are not able to see my discussion topics. |
Discussions | Faculty/Staff |
| Quiz Attempt Score Not Matching Score in Grade Area
Why doesn't the quiz attempt score match the score in gradebook? |
Quizzes | Faculty/Staff |
| Accessing Instructor Comments on Papers Submitted to Dropbox (Turnitin Grademark)
How do I view instructor's comments on submitted homework? |
Dropbox | Student,Faculty/Staff |
| System Widget - User Links vs. Cutomized Widget for Course Links
I want to create/install a Widget on my course homepage that contains links to useful websites |
Other/Misc. | Faculty/Staff |
| Quiz Time Limits
Can a quiz exceed the time limit that is specified? |
Quizzes | Faculty/Staff |
| Locate Emails
How can Instructors locate previously sent emails? |
Faculty/Staff | |
| Using Manage Files in Content Area
Is there an easy way to delete an attachment from a topic? Seems I can only do this by deleting (trash) the entire topic and then making a new topic without the attachment? |
Content | Faculty/Staff |
| Creating Checklist
My students are not able to see my checklist. |
Checklist | Faculty/Staff |
| Copying Content from a Previous Term Course to a New Course
How do I copy content from previous course to current course? |
Course Setup | Faculty/Staff |
| Instructor copy of email from D2L
How can an instructor get a copy of the email messages sent to students from D2L? |
Faculty/Staff | |
| Random Folder Selection Question
Can quizzes be randomly selected by scenerio? |
Quizzes | Faculty/Staff |